is committed to providing its customers complete satisfaction. We
strive to enhance the shopping experience of our customers, while
providing the best quality products and services. In order to ensure
the same, jwellmart is always ready and willing to go the extra mile
for its customers.
case you are unsatisfied with the product received from us, you may
contact the jwellmart support with your complaints/ feedbacks at
[email protected] and we shall revert back to you at the earliest.
note that for creating a desired fit, pattern and look of a product,
alterations are required. Note that any product altered at your end
and not meeting your satisfaction can not be accepted for returns.
RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
receipt, in case it is noticed that the outer packing of the product
is damaged or tampered with, immediately verify the quality/quantity
of the product against the invoice, before accepting the package from
the courier agency. In case of any discrepancy, either refuse to
accept delivery or accept delivery only after putting suitable remark
on the proof of delivery. Customer should also lodge a proper
complain with the local office of the courier agency, so that
jwellmart may peruse the same in future, so as to avoid such
occurrences in future.
case of receipt of product in damaged condition or, with
manufacturing defect or a wrong product has been received, kindly
contact jwellmart at [email protected],
within 24 hours of receipt of product.
retain all packaging materials and product until you receive further
instructions from jwellmart regarding the same.
case of any other complaints, email us at [email protected],
within 24 hours of receiving the product.
NOT return any product, before receiving confirmation from us. In
case any product is returned without such confirmation, jwellmart
does not guarantee any credit or replacement of the product.
email should contain comprehensive details of the defects/complaints
of the single order/package delivery. Please note that we shall
examine the returned products for all such defects/variations, on the
basis of your emails.
defective products being returned to jwellmart shall be done ONLY
through registered airmail/courier.
shipping costs of returning the defective products back to us over
and above such amount paid by customer towards shipping charges while
receiving the same from us are to be borne by the customer entirely.
defective products IN ORIGIONAL CONDITION, ALONG WITH COPY OF
INVOICE, AND ORIGINAL PACKING as sent to customer, shall have to be
returned within seven (7) working days from receipt of confirmation
for the same from jwellmart.
receipt of defective product by jwellmart is sole responsibility of
case it is found on examination of product/invoice/order receipt that
the error has occurred due to customer, then we shall make the
necessary modifications/alternations, AT THE COST OF THE CUSTOMER.
shall examine the products returned by the customer for such
defects/variations as complained by the customer, and ensure remedial
steps are taken immediately. We shall send the replaced product at
the earliest possible, at its own cost. In case the original product
is no longer possible, you may be requested to select an alternate
product, or you can opt to get store credit of the same amount, as
the cost of the original product. Do note that shipping charges born
by the customer and not included in this case.
the event of the error having occurred on the part of the jwellmart,
it shall bear costs of alterations/modifications.
the above, jwellmart is under no obligation to accept any returns or
provide any replacements or exchange or store credit. jwellmart shall
have sole discretion to assess each case separately.
case of multiple products being ordered, if for any reason
whatsoever, jwellmart is unable to deliver certain products, Customer
shall be allowed to select an alternate product. However, in case
customer does not wish to select any alternate products, jwellmart
shall agree to refund amount as against such non-deliverable
note that credits against the Customer’s credit card account
normally takes three (3) business days to be processed. Thereafter,
the corresponding bank of the customers may take about two (2)
business days from the date of jwellmart processing the same, to show
the said credits on the customer's accounts. Customer may check the
credits in their next credit card statement.
details of the products or product specifications (weight, color,
handwork details, size, etc.) as shown on the website of jwellmart
are only approximate values.
jwellmart shall make all endeavours to ensure accuracy of order of
the product, however; there may occur variations in color of the
actual product against that as shown on the website, due to nature of
fabric dyes, weather at the time of dying and differences in display
output due to lighting and digital photography and color settings and
capabilities of monitors.
customer must place an order keeping in mind this minor variation in
color as seen on the website as against the actual color of the